Refund Policy
Sorry things didn’t work out
We hope you love your Bumi Move product, but if something isn’t right, we’ve got you covered. Our return policy gives you 14 days from the date you receive your order to request a return.
How to start a return
To begin, email us at hello@bumimove.com with the subject line ‘Return’ and your order number. If your return is approved, we’ll share the return instructions and address details.
Customers are responsible for arranging and paying for their own return shipping. You can use any courier of your choice, or purchase a suitable service through:
• Evri
• DPD
Please note: items sent back without first contacting us will not be accepted.
Eligibility
To qualify for a return, your item must be:
• In the same condition you received it
• Unworn or unused
• With tags still attached
• Unopened in its original packaging
• Accompanied by your receipt or proof of purchase
Damaged or incorrect items
If your order arrives damaged, defective, or you receive the wrong product, please let us know straight away. We’ll review the issue and cover the cost of return shipping in these cases.
Exchanges
Want a different size, weight, or product? The quickest way is to place a new order for the item you’d like and return the original. Once your return is processed, you’ll be refunded to your original payment method.
Refunds
Once we receive and inspect your return, we’ll let you know if it’s approved. If approved, your refund will be issued to your original payment method. Please keep in mind that it can take a few business days for your bank or credit card provider to process the refund on their end.
For any questions about returns or refunds, reach out anytime at hello@bumimove.com - we’re here to help.